Terms & Conditions

Appointments can be made through the booking system on our website (including the LUCY assistant), as well as via Instagram and Facebook. A booking is binding once we confirm it — picking a time slot online is a request that we then confirm by email.

Please cancel or reschedule with at least 24 hours notice. We understand things come up — give us as much notice as you can so we can offer the slot to someone on the waiting list.

Appointments booked online are secured with a deposit (see section 5). If you cancel with at least 24 hours notice we move the deposit to your rescheduled date. If you cancel with less than 24 hours notice, or do not show up without contacting us (no-show), the deposit is forfeited — it covers the cost of the reserved time that could not be filled.

Please arrive a few minutes early. If you arrive more than 15 minutes late we may need to shorten or reschedule the appointment to avoid affecting other clients.

Selected treatments — including laser hair removal, laser tattoo removal and Keratin treatment — require a mandatory patch test, usually 24–48 hours before the appointment itself. This is a safety requirement. Without a valid patch test, a treatment may be declined.

Please tell us about any contraindications (including pregnancy, breastfeeding, photosensitivity, recent sun exposure, skin conditions, recent fillers, certain medications). If in doubt, please consult your doctor before the treatment.

Deposit. When you book online we take a deposit of 20% of the visit total, paid by card, to secure your slot. The deposit is applied in full to the price of your treatment — you settle the balance after the appointment.

Deposit refunds. The deposit is non-refundable if you cancel with less than 24 hours notice or do not show up. If you cancel with at least 24 hours notice, we transfer it once to a rescheduled date. If we cancel or fail to provide the appointment for reasons on our side, we refund the deposit in full. We keep only an amount reflecting the actual cost of the reserved time — this does not affect your statutory rights under the Consumer Rights Act 2015.

Klarna. For visits of £350 or more you can choose to pay with Klarna (pay later or in instalments, subject to Klarna's terms) instead of a deposit.

Balance. Settled at the end of the appointment — by card, cash or bank transfer. The current price list on our website applies; prices marked “quoted” are confirmed individually before your visit. Elite Aesthetics is not VAT-registered.

If you are a consumer, you have statutory rights under the UK Consumer Rights Act 2015 — including that a service is performed with reasonable care and skill and within a reasonable time. Nothing in these terms affects your statutory rights.

We carry out treatments with reasonable care and skill, following manufacturer and product guidance. We are not responsible for outcomes that result from withholding relevant health information, failure to follow aftercare advice, or other circumstances outside the studio's control. Nothing in these terms limits any liability that cannot lawfully be excluded.

How we handle personal data is described in our Privacy Policy. In short: we collect only what we need to deliver the service and bill you; we do not sell your data and do not share it with advertisers.

These terms are governed by the law of Scotland and disputes fall under the jurisdiction of the Scottish courts. As a consumer you keep access to UK consumer alternative-dispute-resolution mechanisms.

Questions about these terms — email contact@elite-aesthetics.vip or message us on Instagram or Facebook.